Cake Decorator

*Job Title:* Bakery Cake Designer *Department:* Bakery *FLSA*: Non-Exempt *General Function* Responsible for decorating bakery items.
You will assist customers with their bakery orders by the telephone and in person at the store.
Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
*Core Competencies* * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism *Reporting Relations* Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager Positions that Report to you: None *Primary Duties and Responsibilities* * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
* Takes customer orders at Bakery counter.
* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
* Checks orders for the day and sets up a timeline and production schedule.
* Decorates bakery items in a timely manner.
* Keeps current on new designs and trends.
* Ensures department standards are met.
* Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
* Orders supplies for decorating area and checks off the order.
* Delivers product and sets up wedding cakes on site (outside the store).
* Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.
* Checks product dates, pulls cases for work and lists items to fill or replace.
* Develops bakery orders for bakers on a daily basis.
(Orders cakes, sizes, etc.
) * Tracks daily retail production.
Identifies, with co-workers, tasks to be completed.
* Operates as a lead worker with part-time or other employees.
(Instructs and reviews work).
* Participates in employee cross training.
* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
*Secondary Duties and Responsibilities* * Wraps all product as necessary.
* Assists in other areas of the store as needed.
* Performs other job related duties and special projects as required.
*Knowledge, Skills, Abilities and Worker Characteristics* * Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
* Ability to do arithmetic calculations involving fractions, decimals, and percentages * Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
*Education and Experience* High school or equivalent experience and six months or less of similar or related work experience.
*Physical Requirements* * Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
* Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
*Working Conditions* The duties for this position are normally conducted in a store environment.
There is significant pressure to meet deadlines and handle multiple priorities.
There is exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes and temperature extreme.
*Equipment Used to Perform Job* Standard tools and equipment used in a bakery environment including mixers, ovens, turntables, tips, bas, airbrush telephone copy cake machine, intercom system.
*Contacts* Has daily contact with the general public taking orders.
Has weekly contact with suppliers/vendors.
Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Employee discount * Health insurance * Life insurance * Paid time off * Referral program * Tuition reimbursement * Vision insurance Compensation package: * Hourly pay Restaurant type: * Bakery * Café Schedule: * 10 hour shift * 12 hour shift * 8 hour shift * Day shift * Evening shift * Holidays * Monday to Friday * Night shift * Weekends as needed Ability to Relocate: * Macomb, IL: Relocate before starting work (Required) Work Location: In person