Customer Service Representative

Customer Service employee handles patients, referral sources, and administrative department inquires.
They also input patient information into computer files and manage all communication to center.
*Job Responsibilities:* * Answers all incoming calls as the main responder is usually the first contact for referral sources * Makes determination of required action * Takes orders from physicians' office or other referral sources * enters orders and comments into the CIS * Determines all required equipment and enters into CIS * Coordinates new patient shipment schedule and notes in CIS * Processes patient information on a series of forms where accuracy and timely processing is most important * Maintains and files patient information on a regular basis * Verifies insurance coverage and advises collections department of required actions about billing * Maintains copy of current patients' files and files on referral sources * Responds to new and current patients' requests * Processes renewal reports and held sales reports by contacting customers, providers, physicians' offices, and reviewing with regional accounting office * Handles mail and outgoing courier packages for the center including responding to requests for information from internal sources when possible * Must be knowledgeable of existing and new information regarding Lincare equipment and carrier policies *Requirements* * Must have proven human relations skills dealing with referral sources, patients, and administrative departments * Requires a valid driver's license.
* General office skills such as proficiency in PC programs and data entry, typing, filing, and basic math are essential *Education and Experience: * * High School Diploma or GED required Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Referral program * Vision insurance Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Work Location: In person