Job Summary
Team Leader is responsible for assisting with day-to-day team leading, training, and coaching while maintaining company values, policies, culture, and brand standards at all times.
Team Leaders must adherence to company principles, values, and policies to deliver high levels of customer service.
Responsibilities
Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
Assist with the coaching, training, and development of new and existing staff.
Ensuring the right thing is done at all times for our customers and fellow teammates
Lead the team in absence of the Site Leader & Assistant Site Leader
Provide excellent customer service at all times to ensure guest satisfaction.
Follow all procedural, operational, and safety guidelines.
Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms)
Ensure all equipment and mechanicals are working to their optimum capability.
Inform Leadership of equipment or mechanical issues immediately.
Drive sales, memberships, loyalty programs.
Respond to/relieve congested areas due to fluctuations in business flow.
Maintain overall site appearance/equipment /Brand Standards.
Ensuring the right thing is done at all times for our customers and fellow teammates.
Duties
Safety Adherence
Team Presentation
Daily Reporting
Process Training
RolePlay Leader
Task Leader
Receive packages
Daily Cleaning Checklist
Incident Claim Initial Contact
Tier 1 Mechanical Solutions
Skills and Education Requirements
Excellent organizational and time management skills.
High school diploma or equivalent preferred.
Related management experience preferred
Excellent verbal and written communication skills.
Physical Job Requirements
Ability to work outdoors in all weather conditions and seasons
Is willing to work a 40 hours per week including weekends and holidays
Be on your feet for extended periods of time
Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
Ability to carry up to 40 pounds short distances
Alert and able to maneuver around moving vehicles and equipment
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