Job Summary
Site Leader is responsible for the day-to-day operations of the business, attaining sales/profit goals, hiring, training, and sustaining staff while maintaining company values, policies, culture, and brand standards at all times.
Site Leaders use their leadership and adherence to company principles, values, and policies to deliver high levels of customer service.
Responsibilities
Provide excellent customer service at all times to ensure guest satisfaction.
Lead the overall site operations, production, labor, and profitability.
Follow all procedural, operational, and safety guidelines.
Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms)
Ensure all equipment and mechanicals are working to their optimum capability.
Address any equipment or mechanical issue immediately.
Drive sales, memberships, loyalty programs.
Manage labor, expenses, chemical/supply utilization.
Ensure the location is staffed for business every day.
Respond to/relieve congested areas due to fluctuations in business flow.
Maintain overall site appearance/equipment /Brand Standards.
Ensuring the right thing is done at all times for our customers and fellow teammates.
Hiring/Promoting/Termination
Duties
Safety Adherence
Site Presentation
Weekly Coaching
KPIs
Key Holder
Cash Handling
Operational Reports
Monthly Leadership Training
Performance Reviews
Weekly Cleaning Checklist
Assistant Site Leader Training
Scheduling
Incident Claim Escalation
People, Product and Presentation Quality Control
Chemical Ordering
Salt Management
Tunnel Lubrication
Tier 3 Mechanical Solutions
Reclaim System Management
MCC Air Filter Management
RO Water System Management
Supply Ordering
Spare Part Ordering Approved by Area Technician
Site Leader Assessments
Any other duties assigned by Leadership
Skills and Education Requirements
Excellent organizational and time management skills.
High school diploma or equivalent preferred.
Related management experience preferred
Excellent verbal and written communication skills.
Physical Job Requirements
Ability to work outdoors in all weather conditions and seasons
Is willing to work a minimum of 45 hours per week including weekends and holidays
Be on your feet for extended periods of time
Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
Ability to carry up to 40 pounds short distances
Alert and able to maneuver around moving vehicles and equipment
Valid Texas Class C Driver’s License (required)
Record of safe driving for the last three years as shown on current MVR, with no serious accidents or traffic violations (required)
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