Community Outreach Worker

Looking to feed your desire to give to your community and support those who need a helping hand? Look no further! Not only is Preferred Family Healthcare growing the amount of its resources, services, and facilities to assist as many communities as possible, it also provides plenty of opportunity for growth in your current field and the freedom to explore others.
Our culture and our environment are unlike any other.
We offer highly-competitive pay and a full range of top-notch full-time employee benefits such as: Medical Dental Vision Life Insurance Paid Time Off Short Term Disability Long Term Disability Retirement Plan Tuition Reimbursement Student Loan Reimbursement Employee Assistance Program Job Description: Essential Job Functions: Facilitate communication and patient empowerment in interactions with healthcare/social service systems.
Troubleshoots any barriers the patient might have in adhering to care.
Engage in the community through outreach to recruit and engage high-risk patients.
Serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.
Assist the integrated team in outreach efforts to engage potential clients and re-engage existing clients.
Build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as community education, social support and advocacy.
Collaborate with patients and their care teams to create solutions to overcome barriers to achieving healthcare goals.
Connect patients with community resources and link patients with community agencies appropriate to their identified needs.
Follow-up with patients via phone calls, home visits and visits to other settings where patients can be reached (e.
g.
jails, prisons, supervision centers, etc) Performs general support activities and carries out special projects as required.
Other duties as assigned.
Knowledge, Skills, and Abilities: Knowledge and competencies with harm reduction, motivational interviewing and relevant treatment modalities that are being used in the field.
Knowledge of culture and values in the local community.
Knowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ability to give full attention to what other people are saying, taking time to understand the points being.
Ability to communicate information and ideas in speaking so others will understand.
Proficient in Microsoft Excel.
Excellent verbal and written communication skills.
Experience and Education Qualifications: High school diploma or GED with at least 1 year experience or education in a related field.
Two (2) years of experience working in community health, human services outreach and/or healthcare preferred.
Desirable experience includes: customer service, patient/peer coaching, medical patient interaction, community relations, outreach, data entry and public speaking.
Supervisory Requirements: None Employment Requirements: Must provide evidence that incumbent is free of infectious and contagious disease prior to beginning employment and annually thereafter.
TB– Expected for all direct care staff.
Mandatory for Kansas Residential staff.
Annual Health Assessment- Mandatory Kansas Youth Residential staff.
Successful completion of the Criminal Record and Child Abuse & Neglect Background check prior to beginning employment.
Completion of New Hire Orientation within 30 Days of employment.
All training requirements including Relias Learning within two (2) weeks of employment and annually thereafter.
Achievement of the following training.
Missouri Staff: thirty-six (36) hour training requirements within a 2 year period in accordance with 9 CSR 10-7.
110 E 1.
Kansas Residential Youth Homes: eighteen (18) hours of training annually.
First Aid certification within three (3) months of beginning employment and upon renewal date.
Obtain CPR certification within three (3) months of beginning employment and upon renewal date.
Behavioral Management training completed within thirty (30) days of employment or first available class after start date: CPI for Residential programs Peaceful Intervention or Verbal De-escalation for Outpatient programs Completion of “Direct Service Expectations” within 30 Days of employment.
Extensive knowledge of the policies, procedures, and regulations of the program to which the employee is assigned.
Valid Driver’s License in state of residence.
Physical Requirements: ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.