Job Summary:
Performs a variety of clerical duties for physicians and clinic staff.
Essential Job Functions:
Greets, instructs, directs and schedules patients and visitors.
Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed.
Enters new and established patient information into the computer.
Answers incoming calls, schedules appointments for patients, dispatches messages and/or calls appropriately.
Performs patient care activities within the scope of data entry/processing and patient account functions.
Collection of payments, answers questions regarding insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.
In communicating with patients, families, visitors and associates, a caring, friendly, personal and professional approach is expected.
Performs related duties as assigned.
Knowledge, Skills, and Abilities:
Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
Ability to sort, read, understand and follow written and oral instruction.
Ability to sort and file materials correctly by alphabetical, numerical or color-coded systems.
Must display initiative and willingness to accept additional duties in the front office area during absences and adapt to fluctuating workload.
Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff, and the public.
Experience and Education Qualifications:
Medical office training beneficial.
Education necessary to communicate effectively in written and verbal form.
Knowledge of business office procedures, medical terminology and insurance procedures beneficial.
Must have computer knowledge, typing skills and knowledge of basic math.
One year experience in a clinic setting beneficial or two years in a public contact position.
CPR certification beneficial
Supervisory Requirements:
None
Employment Requirements:
Successful completion of background check including criminal record, driving record and abuse/neglect.
Completion of New Hire Orientation at the beginning of employment.
All training requirements including Relias Learning at the beginning of employment and annually thereafter.
Physical Requirements:
ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
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